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Delivery Schedule Information

Below is the schedule for iCare deliveries. Aramark will make three attempts to deliver the gift within 30 days from the order date. 

 Please review regularly as schedules are subject to change based on holidays and facility requirements.  It is recommended that you have all orders submitted at least 48 hours prior to the delivery schedule to ensure your loved one receives their gift at the first opportunity.  You will receive a notification once the order is delivered. 

Orders are delivered Monday-Friday. No weekend deliveries.

1200 Baker Street


2nd & 3rd & 5th Floor - Tuesday Delivery

4th Floor - Wednesday Delivery

6th Floor - Friday Delivery


701 N. San Jacinto Street


2nd & 3rd & 4th Floor - Monday Delivery

5th & 6th & 7th Floor - Thursday Delivery


Building 711  


Friday Delivery:


Orders are delivered Monday-Friday. No weekend deliveries.

Inmates are permitted to receive 2 iCare package every week.

Facility Restrictions

Aramark makes every attempt to deliver your order on the next scheduled delivery day according to the facility’s permitted delivery times. Delivery of your order is subject to the inmate being available to receive iCare. Aramark will attempt to deliver an order three times.  If the order cannot be delivered for any reason during those three attempts for any reason, including, but not limited to the fact that the recipient is on a disciplinary restriction, the order will be canceled and you will receive a refund. Additionally, if an inmate is released prior to receipt of the iCare package, a refund will be issued. Should you need to request a refund, please contact our customer services hotline as soon as possible with your order number, inmate details and reason for refunds.

Fraudulent Activity Notice

Fraudulent act are not accepted by Aramark and will result in strict penalties including, but not limited to loss of privileges. Any inmate expecting to receive an iCare package from fraudulent activity will lose their privilege to receive iCare and it will be up to the location as to when they can further receive iCare.  

Who is Eligible to receive an iCare Order?
In certain cases, inmates may not be eligible to participate in iCare.  Once you select your loved ones name a message will alert you if they are ineligible to receive iCare.  Due to privacy policies, we cannot provide the details regarding your loved ones restriction.  During that time an inmate is restricted you will not be able to complete the purchase.  If an inmate becomes restricted after an order is placed but before the order is scheduled for delivery, you will receive a notification that the order is pending.

Aramark will first work with appropriate facility staff to determine whether the iCare order can be delivered in the future.